7.     Can I order an item which does not exist in your store?
Yes, all customers can contact us for any requests.

8.  Which shipping company do you use?                                                  

We use EMS door to door courier services.  

9.      Can I pay with credit cards?

Yes, you can pay with a credit card through Paypal, unfortunately we do not accept direct credit card payments.

10. Can you do dropshipping?

Yes, dropshipping is not a problem, just email us for more information.

11. Do you have gift vouchers?

If you would like to purchase something for someone else you can pay the amount first and allow them to choose when they are ready.

12. What if I don't receive my package in the stated time period?

If you haven't received your package within the stated time period please first check the progress of your order using your tracking number.  This will allow you to know where your order is and how to proceed accordingly.

13. Do you accept COD?

Unfortunately we only accept upfront payments.

14. Do you have the style I want in another color?

The styles and colors we have available are listed in the item descriptions.

15. I made a mistake on my order, how can I fix it?

If you have made a mistake on your order please email us immediately.  The email must be received within 2 hours of ordering in order for us to correct the mistake.

16. Do you accept custom orders?

Unfortunately for retail sales we do not accept custom orders, however if you are after wholesale we are happy to accommodate custom orders where possible.

17. Where are the boots being shipped from?

Our boots are shipped directly from the factory outside the United States.

18. What if I get the boots and they don't fit?

We use standard UK sizes, so please check your size correctly before ordering, unfortunately we can not be held responsible for customer errors.

19. Do you ship worldwide?

Yes we can ship to any nation.

20. Do you accept checks/ cheques?

Sorry, we do not accept checks. 

21. Will I have to pay import tax?

No, you will not have to pay import tax on any of our goods.

22. How much is shipping?

Unlike other sellers we do not profit from shipping, all of our boot prices include free shipping.  Except in the case of the item being returned to the sender, if items require to be re-sent the shipping costs will be the responsibility of the customer. 

23. I wasn't home at the time my order reached and the item has been returned to sender.

In the case of this, we will resend the product but unfortunately we must charge a 20% service cost to cover the shipping fees.   This is also the case if the address provided was not correct.  

24. Does your website do link exchange?

For more information on this matter please email us.